Right of Withdrawal and Cancellation

1. Scope

This policy regulates the Client's rights to withdraw from the contract and cancel the services provided by GOLDEN NUGGETS, SLU under the brand Woply. It applies both to the website creation and delivery service (one-time engagement) and, where applicable, to the Woply Cuidado maintenance subscription (recurring service).

The provisions relating to the right of withdrawal apply to those engaging as consumers and users, in accordance with article 3 of Spanish Royal Legislative Decree 1/2007, of 16 November, which approves the consolidated text of the General Law for the Defense of Consumers and Users.

2. Right of withdrawal (website creation service)

The consumer has a period of 14 calendar days from the date of engagement to withdraw from the contract without the need for justification and without any penalty.

2.1 Exception due to consent to immediate start

In accordance with article 103.m) of Spanish Royal Legislative Decree 1/2007, the right of withdrawal does not apply to contracts for the provision of services or digital content once the service has been fully performed, provided that execution began with the prior express consent of the consumer and with their acknowledgment that, once the contract has been performed, they will lose their right of withdrawal.

2.2 Withdrawal during production

If the Client has consented to the immediate start and exercises the right of withdrawal before the complete delivery of the website, they shall pay Woply the proportional part of the service already provided at the time of the withdrawal notice, calculated on the total order price. Woply will refund the difference between the amount paid and said proportion.

2.3 Withdrawal before the start of production

If the Client withdraws before the effective start of production (for example, because not all necessary materials have been received yet or because the Client has not granted consent to the immediate start), they will be entitled to a full refund of the order price (excluding, where applicable, the first payment of Woply Cuidado already consumed if the service had already been activated).

3. How to exercise the right of withdrawal

The Client may exercise the right of withdrawal by unequivocally notifying their decision through one of the following channels:

• By sending an email to hola@woply.io with the subject "Withdrawal request — [Your name]".
• Using the model form included at the end of this document (section 7).

In any case, the notification must include:

• Full name and email associated with the order.
• Date of engagement and, where applicable, order or invoice number.
• Clear declaration of the intention to withdraw from the contract.

4. Effects of withdrawal

In case of valid withdrawal, Woply will refund the Client all payments received —deducting, where applicable, the proportional part of the service already provided as per section 2.2— within a maximum period of 14 calendar days from the date the withdrawal notice is received.

The refund will be processed through Monei, using the same payment method used for the initial transaction, unless the Client expressly agrees to a different method and provided it does not entail any cost to them.

5. Cancellation of the Woply Cuidado service

The subscription to the Woply Cuidado maintenance service is independent of the website creation engagement and may be cancelled at any time, in accordance with the following rules:

5.1 Monthly modality

The Client may cancel the monthly subscription at any time. The cancellation will take effect at the end of the current monthly period. Until that date, the Client will retain full access to the service. No refunds will be made for the monthly period already started.

5.2 Annual modality

The Client may cancel the annual subscription at any time. The cancellation will take effect at the end of the current annual period, with the Client retaining access to the service until said date. No refunds will be made for the annual period already paid, except in the cases legally provided for.

As an exception, if the Client cancels the annual modality within 14 calendar days following the delivery of the website and has not consumed small changes included in the service during that period, they will be entitled to a full refund of the annual payment in accordance with the right of withdrawal applicable to recurring services.

5.3 How to cancel Woply Cuidado

The Client may request the cancellation through any of the following channels:

• By sending an email to hola@woply.io with the subject "Cancel Woply Cuidado — [Your name]".
• Through the means that Woply enables in the client panel, once available.

6. Retention of Client files after cancellation

After cancellation of the Woply Cuidado service, the Client will have a period of 30 calendar days to request a copy of the website (project files, uploaded content and, to the extent technically possible, an exportable version that can be migrated to another hosting provider).

Once said period has elapsed, Woply will proceed to the definitive deletion of the Client's files from its servers, without prejudice to the data that must be retained by legal obligation (for example, billing data).

The domain associated with the website is owned by the Client and is not affected by the cancellation. If the Client wishes to migrate the site to another hosting provider, Woply will provide reasonable technical collaboration to facilitate the transition.

7. Model withdrawal form

For guidance, the Client may use the following text to communicate their withdrawal:

8. Contact